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Graphic Lux’s WordPress Maintenance Professionals are located in the Buffalo, NY area but we are not too far away to help with our WordPress Maintenance Plans for the Rochester, Syracuse, Toronto CA, or Erie PA areas/markets.
We know that having a partner that is local is important, but we also have clients all over the world. Having your WordPress website’s Plugins, Core and Themes updated is important to keep your site running smoothly and quickly with no downtime.
Do I need a maintenance plan?
Truthfully we make very little financial gain from these contracts, in reality the fee is designed to cover the cost of upgrading your WordPress installation and all plugins employed to add functionality to your website. To see the number of plugins your site is running, log in and go to Plugins, the number of active plugins is indicated at the top of the page. The process we undergo and the reasons why are described here on the WordPress website: http://codex.wordpress.org/Updating_WordPress You are in no way obliged to take up this offer, your website will continue to function normally. However fixing bugs created by outside influences beyond our control, such as site hacking or other security breeches, out dated or conflicting plugins, will be chargeable at Graphic Lux’s normal support rate.
How often will my site be updated
We monitor your site and will update at least once every week, but usually we go in and update a few times a week!
What happens if a plugin is no longer supported?
It’s important to mention that we carefully choose all the plugins for our sites, based on the criteria of star rating, popularity, frequency of updates and level of support. Inevitably some plugins will cease to be supported. In the case of category A plugins, Graphic Lux will look through the market place for a suitable replacement and make the necessary changes. If a category B or e-Commerce plugin requires replacing, a charge will apply in accordance to the time it takes to replace (charged at our support rate).
Am I locked into a contract?
Not at all! Service is month to month. You will need to at least have a plan for 3 consecutive months but after that you have the freedom to cancel the plan at anytime. We’ll be sad to see you go, but we understand the importance of freedom to make the best decisions for your business.
Does it matter what web host I use?
We definitely recommend working with a quality web host, but we’ll be happy to work with whoever you’ve chosen. If you’re looking for a quality hosting provider, we can make some recommendations based on your needs.
Will you support more than one website
Our support plans are for one website only. You are welcome to add additional plans. We also work with agencies, as well as plugin and theme shops to provide site management for their clients.
How does support work?
We support your WordPress website needs. Our support gives you access to expert WordPress advise and troubleshooting. Once we check your details and activate your account, you are welcome to submit your task. We can upgrade your plan if it’s not in your current plan
What is your task work time?
Most supported small tasks are completed between Monday to Friday, during normal business hours. We monitor urgent incoming tasks over the weekend, so if there’s an issue we can resolve it.
What happens if a theme or plugin breaks my website?
If the site breaks for an obvious or known issue we will immediately fix the issue. If the fix is unknown or not immediate, we will roll the site back to the most recent backup created before the update. We will spend an hour of time fixing the issue. If we cannot fix, we will give you a time and cost estimate and let you decide if you’d like us to move forward.
What happens if my website is flagged as malware?
What information do I need to provide?
WordPress Admin Login, FTP/SFTP, cPanel access and password access. If you are unsure of how to provide us with those details go ahead and sign-up, we will get in touch with you to help get the access we need.
What kind of supports requests can I submit?
What is your refund policy?
Because of the nature of the monthly service, we do not refund after one month of signup and use of our services. Refer to our Terms of Service for review of full conditions.